Terms of Service

Terms of Service

Last Updated: February 19, 2025

1. Acceptance of Terms

By accessing or using azupet.com(the "Site"), you agree to be bound by these Terms of Service. If you disagree with any terms, you may not use our services.

2. Contact Information

Legal Entity: AZURE NETWORK LIMITED
Registered Address:
Flat 1309, 13/F King's Commercial Building,
No.2-4 Chatham Court, Tsim Sha Tsui,
Kowloon 999077, Hong Kong
📧 Email: sales@azupet.com

📞 Phone: +852 5700 0073

3. Orders & Payments

  • Order Confirmation: Orders are binding once payment is processed.
  • Payment Methods: Visa, Mastercard, Amex, Union Pay, Shop Pay, Google Pay.
  • Currency & Taxes: All prices are in USD and include applicable sales taxes. Import duties are the customer’s responsibility.

4. Shipping & Delivery

  • Processing Time: 1-5 business days (excludes weekends/Hong Kong public holidays).
  • Shipping Costs: Calculated dynamically by destination, weight, and method. Real-time rates shown at checkout.
  • Delivery Risks: Title and risk of loss pass to you upon shipment.

5. Returns & Refunds

  • Policy: Follow our Return & Refund Policy
  • Requirements: Pre-approval via sales@azupet.com with a valid Return Authorization Number.

6. Privacy & Data Security

  • Data Collection: We collect information to fulfill orders. Details in our Privacy Policy
  • PCI Compliance: We never store full credit card numbers.

7. Prohibited Conduct

You agree not to:

  • Use automated tools to scrape data.
  • Resell products for commercial purposes without authorization.
  • Provide false billing/shipping information.

8. Limitation of Liability

We are not liable for:

  • Indirect damages (e.g., lost profits).
  • Carrier delays or customs issues.
  • Minor product description errors (report to sales@azupet.com).

9. Governing Law

These Terms are governed by the laws of Hong Kong Special Administrative Region. Disputes shall be resolved in Hong Kong courts.

10. Policy Updates

We may revise these Terms. Continued use after changes constitutes acceptance. Check the "Last Updated" date for revisions.

Linked Policies:
Return & Refund Policy | Privacy Policy| Shipping Policy