1. Accepted Payment Methods

We accept the following secure payment options:

• Credit/Debit Cards:
  Visa, Mastercard, American Express, Union Pay 
• Digital Wallets:
  Shop Pay, Google Pay

2. Payment Security

To protect your information, we comply with:

• SSL Encryption: All payment data is transmitted via 256-bit SSL encryption.
• PCI DSS Compliance: We adhere to Payment Card Industry Data Security Standards.
• Fraud Prevention: Orders may require additional verification (e.g., CVV, billing address).

3. Order Processing

• Authorization: Payments are authorized at checkout and captured upon order shipment.
• Failed Payments: Orders will be canceled if payment fails after 3 retries (within 24 hours).

4. Refunds & Disputes

• Refund Eligibility: See our Return Policy for details.
• Processing Time: Refunds to original payment methods take 5-10 business days.
• Chargebacks: Contact us at Sales@azupet.com before initiating disputes.

5. Google Policy Compliance

• Transparency: No hidden fees; total costs are displayed before checkout.
• Prohibited Content: We do not support high-risk payment methods (e.g., cryptocurrency, wire transfers).
• Data Protection: We never store full credit card numbers on our servers.

6. Contact Us

For payment-related inquiries:
Email: Sales@azupet.com

Phone:+852 57000073

⏰ Hours: Mon-Fri 9AM-5PM CST

7. Policy Updates

We reserve the right to modify this policy. Changes will be posted on this page.