Shipping Policy

Last Updated: February 21, 2025

1. Shipping Destinations

We currently ship to the following countries:
🇺🇸 United States | 🇬🇧 United Kingdom | 🇦🇺 Australia

2. Shipping Methods & Delivery Timelines

Notes:

• Delivery timelines start from the shipment date (not the order date).
• Delays may occur during holidays or peak seasons.

3. Shipping Costs

Shipping fees are dynamically calculated based on:

• Order weight
• Shipping method
• Destination country

Weight Brackets:
$0-2\text{kg}$ | $2-5\text{kg}$ | $5-10\text{kg}$ | $10\text{kg}+$

Examples:

• Standard Shipping to the USA: $5.99(initial2kg)+$1.99 per additional kg.
• Full rates are displayed in real-time at checkout.

4. Order Processing

• Processing Time: All orders are processed within 2-5 business days (excluding weekends and public holidays).
• Order Cutoff: Orders placed before 5:00 PM GMT+8 will be processed the same business day. Orders after this time will be processed the next business day.

5. Taxes & Import Duties 

- Product prices include sales tax (such as VAT/GST), but international orders may incur import duties.
- Duties are borne by the buyer, and the specific fees are subject to local customs regulations.

6. Google Policy Compliance

• Transparency: Shipping costs and estimated delivery dates are clearly displayed before checkout.
• Return Policy: See our Return & Refund Policy or return shipping addresses and procedures.
• Data Security: Payment details are encrypted via SSL and PCI DSS compliant.

7. Contact Information

📧 Shipping Inquiries: sales@azupet.com

• Address:Flat 1309 13/F King's Commercial BuildingNo.2-4 Chatham Court,Tsim Sha Tsui Kowloon 999077 Hong Kong

⏰ Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+8)

Related Policies:
Return & Refund Policy | Privacy Policy